GoTradeIndia values and respects the privacy of its users, visitors, and investors. This Privacy Policy explains how GoTradeIndia collects, uses, stores, processes, discloses, and protects your information when you use the GoTradeIndia mobile application and related services. Trading and broking on GoTradeIndia are facilitated by KK Securities Limited, our SEBI-registered broker partner. Where required for account opening, order execution, or regulatory compliance, your information may also be processed by the broker. By using the app, you agree to this Privacy Policy. Broker registration details are listed under Broker & Regulatory Information in the Terms & Conditions.
This Privacy Policy applies to anyone who uses the GoTradeIndia app or website, opens or maintains a trading or investment account, or accesses products and services through the platform. This Policy applies to both existing and prospective clients.
Personal and identity information: full name, mobile number, email address, residential or correspondence address, and date of birth. Financial and regulatory information: PAN, Aadhaar (where permitted), bank account details, income and financial details, trading preferences, nominee details, photograph, signature, and KYC documents. Device and technical information: device type, operating system, app version, IP address, login activity, session information, and application usage statistics. GoTradeIndia additionally collects a unique device identifier. Your geo-tagging data, comprising latitude and longitude coordinates, may be collected and transmitted with requests to comply with financial regulations and prevent fraudulent activity. Payment information: UPI IDs and transaction references processed through payment partners. We do not store raw payment credentials. Biometric preferences for login are stored on your device only and are not transmitted to our servers. Information may be collected during account opening, KYC verification, app usage, document uploads, customer support interactions, and authentication.
Account opening, client onboarding, and identity verification. Providing trading, investment, and depository services. Processing transactions, settlements, and payments. Regulatory reporting, KYC/AML compliance, and risk management. Fraud prevention, security monitoring, and authentication. Customer support, grievance resolution, and service communications. Internal audits, operational monitoring, and platform improvement.
Where permitted under applicable law, Aadhaar information may be collected solely for identity verification, online account opening, or authentication purposes. Submission of Aadhaar information is voluntary unless specifically required under regulatory guidelines. We take reasonable security measures and process Aadhaar information in accordance with applicable laws.
The GoTradeIndia application may request camera access, storage access, notification access, and biometric authentication access. Permissions are used only for document uploads, login authentication, user notifications, and security verification. Push notification tokens may be shared with Firebase Cloud Messaging to deliver trade and account alerts.
Information may be shared with stock exchanges, depositories, banks, payment gateway providers, KYC registration agencies (KRAs), regulatory and government authorities, technology service providers, and verification vendors. Digio (KYC): identity documents and eSign data processed for KYC verification under applicable regulations. Cashfree & HDFC (Payments): payment initiation data shared to process UPI transactions. Firebase (Google): push notification tokens for trade and account alerts. Information is shared only for lawful, regulatory, operational, security, or service-related purposes. We do not sell, rent, or commercially trade personal information of users.
We adopt reasonable technical, administrative, and organizational safeguards against unauthorized access, misuse, alteration, disclosure, or destruction. All data transmitted between your device and our servers is encrypted using TLS (HTTPS). Sensitive data on your device — including session tokens — is protected using secure storage (Android Keystore / iOS Keychain). Local app data may be encrypted using AES-256 encryption. GoTradeIndia implements jailbreak/root detection, screenshot prevention on sensitive screens, and mock location detection. No electronic transmission or storage mechanism can be guaranteed to be completely secure. Users must maintain confidentiality of login credentials.
User information and records are retained as required under SEBI regulations, exchange guidelines, KYC and AML requirements, and applicable laws. Account and transaction data is retained for a minimum of 5 years as required by SEBI regulations. Session and authentication data is cleared upon logout. Deletion requests are subject to regulatory retention obligations.
Certain services involve third-party providers including payment gateways, KYC agencies, and external integrations. We are not responsible for the privacy practices of third-party platforms. Users should review third-party policies independently.
You may request correction, modification, or updating of your information by contacting us through the Help Center. Requests are processed subject to regulatory requirements, internal verification, and applicable laws. You may request account deletion subject to legal and regulatory retention obligations.
We reserve the right to update, revise, or modify this Privacy Policy at any time with prior notice through the Platform, your registered email, and/or the broker website. Users are advised to review this Policy periodically. Continued use after the notice period constitutes acceptance of the revised Policy.
Grievances relating to broking and depository services are handled by KK Securities Limited.
Platform (GoTradeIndia)
Website: www.gotradeindia.com
Support Email: support@gotradeindia.com
Help: in-app Help Center
Level 1 — Customer Care
Email: helpdesk@kksecurities.com
Phone: 011-46890000
Registered Office: 76-77, Scindia House, 1st Floor, Janpath, Connaught Place, New Delhi - 110001
Level 2 — Compliance Officer
Name: Mukesh Rustagi
Designation: Company Secretary
Phone: 011-46890025
Email: Mukesh_rustagi80@hotmail.com
KK Securities shall make reasonable efforts to resolve complaints within 7 working days, subject to the nature and complexity of the issue.